Experience

Aug 2026 — Present

Principal AI Architect — Copilot Acceleration Team (CAT)

Microsoft · Atlanta, Georgia, United States

Lead enterprise architecture engagements that help organisations design, govern, deploy and scale AI agents across Copilot Studio, Microsoft 365 Copilot, Copilot Cowork, Agent 365 and Microsoft Foundry — turning complex production scenarios into reusable architectures, implementation patterns and product feedback.

Highlights

• Built a decision framework for choosing between Microsoft 365 Copilot, Cowork, Agent Builder, Copilot Studio’s two harnesses, Scout and Microsoft Foundry — based on control, extensibility, execution environment, governance and workload type
• Deliver architecture modules on orchestration, implementation methodology, MCP, computer use, governance and knowledge at the Copilot Agents Architecture Bootcamp, and shaped the programme’s operating model and reusable lab strategy
• Developed enterprise governance and AI FinOps guidance covering agent access control, lifecycle management, evaluation cost, consumption visibility and service-principal automation
• Lead cross-customer guidance on SharePoint retrieval, metadata filtering, MCP servers, connectors, authentication and grounded agent behaviour
• Convert recurring customer blockers into structured product signals across interoperability, A2A and MCP, diagnostics, file processing, evaluation, observability and harness parity

Oct 2025 — Aug 2026

Principal PM Manager — Copilot Acceleration Team (CAT), Microsoft Copilot Studio

Microsoft · Atlanta, Georgia, United States

Led a customer-facing Copilot Studio team responsible for strategic enterprise advisory, architecture, technical escalation, product incubation and reusable enablement — combining people leadership with direct customer engagement and product influence.

Highlights

• Managed and coached a distributed team of architects delivering advisory and production-shaped engagements across financial services, healthcare, retail, manufacturing, consumer goods and professional services
• Directed an accelerated customer programme validating the GitHub Copilot harness, workflows, skills, modern orchestration and migration patterns
• Established recurring field-to-product forums connecting customer architects with Copilot Studio engineering across knowledge, tools, governance, analytics and orchestration
• Coordinated complex production escalations spanning performance, context length, authentication, deployment, billing and governance — separating product defects from design and implementation issues
• Helped operate and deliver multi-day architecture bootcamps covering generative orchestration, implementation methodology, governance, MCP, computer use and the Copilot Studio Kit

Jul 2024 — Oct 2025

Principal Program Manager — Power CAT, Microsoft Copilot Studio

Microsoft · Atlanta, Georgia, United States

Helped enterprise customers and partners adopt Microsoft Copilot Studio through hands-on architecture guidance, product feedback, reusable tooling, technical content and field enablement — a bridge between real-world implementations and the teams building the platform.

Highlights

• Contributed to the Copilot Studio Kit, the open-source toolkit for agent testing, evaluation, analytics, governance, inventory, review, debugging and lifecycle management
• Helped develop and deliver the Copilot Studio Architecture Bootcamp, combining product concepts, implementation patterns, guided labs and direct access to subject-matter experts
• Created and promoted implementation guidance on orchestration, instructions, knowledge design, authentication, ALM, analytics, testing and production readiness
• Advised organisations on grounding strategies, Dataverse and SharePoint integration, custom connectors, APIs, workflow automation, Teams deployment and security
• Explored document intelligence, runtime transcripts, dynamic visualisations, multi-model integration and relational-data grounding through advanced agent prototypes
• Validated preview capabilities against enterprise scenarios and turned the findings into product requirements, troubleshooting guidance and reusable patterns

Oct 2022 — Jul 2024

Senior Technical Specialist — Power Platform

Microsoft · Atlanta, Georgia, United States

A bridge between business and IT, helping customers realise value from the Power Platform — from C-level stakeholders through to low-code makers and architects, and hands-on enough to build the proofs of concept myself.

Highlights

• Delivered a multi-year, multi-million implementation of a custom Copilot for the main website of a major cruise line — awarded Microsoft's "Living our Culture" award for the project
• Recognised by peers and customers as lead SME for Microsoft Copilot Studio, supporting complex deployments across the US
• Regular Executive Briefing Center speaker on Power Platform, AI transformation, automation and app modernisation
• Power Platform Champion in the Power Up program, helping career switchers become Power Platform developers

Mar 2020 — Oct 2022

Director, Business Intelligence

SymphonyAI Retail CPG · Atlanta, Georgia, United States

Built a large-scale, user-friendly BI platform helping retailers achieve 2% year-on-year growth, owning solution architecture across every layer and ultimate responsibility for delivery.

Highlights

• Defined solution architecture and strategy for a next-generation BI platform built for performance and scale
• Managed a portfolio of concurrent projects with measurable objectives, owning delivery and 24x7 operations
• Provided technical direction to engineering teams and influenced the work of global cross-functional groups

Sept 2014 — Mar 2020

Product Manager, Business Intelligence

SymphonyAI Retail CPG · Atlanta, Georgia, United States

Owned Supply Chain Insights, a scalable business intelligence product putting promotion, productivity and store planning data in front of the right people at the right time.

Highlights

• Led the creation of the Supply Chain Insights platform, owning the roadmap, architecture, design, development and implementation of the data platform, core framework and business applications
• Worked across R&D, customers, marketing, sales, support and professional services to get it into production
• Managed all pre-sales for the platform: market strategy, training material, RFPs and proofs of concept

Oct 2011 — Aug 2014

Senior Consultant / Project Manager

SymphonyAI Retail CPG · International

Subject matter expert in supply chain management, leading functional design, technical architecture and roll-out of complex projects with more than thirty of the world's top fifty retailers and CPG companies.

Highlights

• Worked with 30+ of the top 50 worldwide retailers and CPG companies
• Ran performance audits and code optimisation for 15+ key accounts worldwide, and prepared and executed the supply chain benchmarks behind them
• Senior performance specialist in Oracle tuning, database performance audit, benchmarking and code optimisation
• Fifteen years of international project experience across Europe, North America, North Africa, the Middle East and Japan

Oct 2011 — Jun 2012

Project Manager

Aldata · Sapporo, Hokkaido, Japan

Managed resources, budget, design and implementation of GOLD for Aldata's first Japanese customer — a demanding multicultural environment with tight budget, resource and deadline constraints.

Sept 2009 — Dec 2012

Senior Consultant

Aldata · International

Technical and functional consulting on the GOLD supply chain suite for seven major European retailers, alongside performance audit work and training delivery in French and English.

Highlights

• Delivered around 50 days of internal and external technical training, in French and English
• Ran a two-month benchmark of the GOLD application on Oracle Exadata X-2 in an Oracle lab in Atlanta with a team of five experts
• Covered every phase of delivery: functional design, technical architecture, business requirements, deployment, go-live, key-user training and change management

Sept 2006 — Aug 2009

Analyst-Developer

Aldata · Paris, France

Maintained the GOLD supply chain applications for more than thirty international customers: bug analysis, correction, QA, delivery and follow-up across product, delivery and consulting teams.